Business

How do I find a manicurist [employee] who cares about building a business?

May 01, 2008 | Bookmark +

I’m tired of nail techs who make only a minimal effort and expect me (the salon owner) to do everything for them. How can I find a manicurist who cares about building a business?

Answer

I’m tired of nail techs who make only a minimal effort and expect me (the salon owner) to do everything for them. How can I find a manicurist who cares about building a business?

We teach people how to treat us and if they think you are going to do things for them, I would have you look at who taught them that. Recruiting practices and policies go a long way. Also ask yourself if you have a clear written vision for your business. Do you have written systems people can work from that include operating policies, procedures, and service systems?

You should also include what you expect from them as well as what they want from their career and how much money they want to make. You can hold people accountable to what they say they want more easily than you can for what you want for them, however noble that may be.

Do a minimum of three interviews and have someone else there to get a different point of view. Ask juicy questions about the candidate and her dreams to get a good sense of her. The best place to recruit is a school since you can mold your new tech. I believe that the grass is green where you water it; good people are out there, I promise. — April Poster is a consultant and trainer with Salon Training International

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How can I cut costs and finally make a profit?

I’ve been doing nails for almost two years and have built a decent clientele. The only problem is, I did the math and over 50% of my income is going back into nail products. I’m using top-of-the-line brands and disposable files. How can I cut costs and finally make a profit? I know our prices are too low as well, but we are trying to stay competitive. Any advice?

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As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

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What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

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Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

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Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

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