Technique

How can I convince my clients that there’s no harm in my nipping off excess cuticle?

February 01, 2005 | Bookmark +

How can I convince my clients that there’s no harm in my nipping off excess cuticle?

Answer

When a client needs convincing that removing excess cuticle won’t harm her, we need to take several steps to reassure her of our professionalism, knowledge, and compassion. The client’s fear is most likely due to the often negative coverage of unsanitary nail salons we’ve seen in the media around the globe.

First, explain to the client the difference between the cuticle and the  eponychium. The cuticle is the dead tissue that rides up along the nail plate and needs to be removed to expose a clean, smooth nail plate. The eponychium, the visible nail fold at the base of the nail, is the part that we need to leave alone.

Second, explain your sanitation habits to the client (i.e., disinfected instruments, using new files and towels for each client, etc.) to calm her fear of “catching any germs.”

Third, understand that her fears are reasonable. As professionals, we better be prepared to meet the high demand for hygienic standards that is required of us. --  Elsbeth Schuetz  is an celebrity nail artist based in Orange, Calif.

 

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How can I prevent lifting when my client's hands are constantly in water?

I have a client who is in the medical field so her hands are constantly in water. She has me keep the length of her acrylic nails short. No matter what I do, she always has at least one nail that comes off, and she always has lifting and gets water under the acrylic. I prep the nails correctly, I have a cuticle bit to clean the cuticle area, and I wipe the nail with alcohol, dehydrate the nail, and prime the nail. What should I do?

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