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Makeover of the Heart
Makeover of the Heart

September 1, 1998
cancer “I want her to feel beautiful and know that she’s loved and wanted,” wrote Mrs. Williams

A Political Animal in the Salon Jungle

July 1, 1997
wanted her to lead his presidential campaign in Massachusetts. “I said Mr. Vice President, pardon me

What's The Best Thing You've Bartered Your Services For?

May 1, 1996
client walks in the door with my books all categorized, typed, and ready for Mr. Tax Man. This saves me

Put a Halt to Cancellations and No-Shows

March 1, 1992
client. For example, she’ll say, “Thank you very much, Mrs. Caine. We’ll see you on Monday, February 28

Nigeria’s First Lady of Nails

December 1, 1995
as “Mrs. Nail Studio” has helped her speed up the process. “Since we have quite a few female immigration

She’s Mine. No, She’s Mine! Whose Clients Are They Anyway?

September 1, 1998
client information. “If I know Mrs. H goes to Jean Pierre’s Nails and would be better served coming

Growing Old Gracefully - Customer Service Ideas for Aging Clients
Growing Old Gracefully - Customer Service Ideas for Aging Clients

March 1, 1993
’t. Pay particular attention to the little niceties: Unless she tells you otherwise, call your client “Mrs

What Does FDA Say?

May 1, 1988
Mr. John A. Wenninger, FDA Division of Colors and Cosmetics for keeping us informed and for allowing

Franchising for Nail Salons?

May 1, 1985
’t ‘ready’ by no means.” Those are words from Mrs. Sandra Roller, owner of Nails Plus/School of Nails

Retail Success Strategies: Think Service, Not Sales

September 1, 1991
, “Mrs. Smith, today you’ll need a natural nail strengthener, hand cream, a file, and some top coat

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