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20 High-Touch Ideas for a High-Tech World

January 16, 2015
to yourself— something like, “She won’t mind. She’s been my client for years.” That may hold true the first

Grab a Partner and Cross-Market Your Services
Grab a Partner and Cross-Market Your Services

July 1, 2003
— something the staff at Heidi Christine’s Hip in Grand Rapids, Mich., has mastered. Located in the local mall

Open for Business: Doing an Open House Right
Open for Business: Doing an Open House Right

April 1, 2002
for concierges. Something Old, Something New Judging by the narrow, unassuming entrance, one would never

Tiered Pricing: Where Supply Meets Demand

October 1, 2000
. Always Something to Strive For Spectrums Of... Salon Spa in Burnsville, Minn., initially implemented

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999
compliment a technician, I make sure she is aware someone said something nice because when you give people

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