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What Little Extras Do You Do For Your Clients?

September 1, 1994
into consideration whether it will inconvenience another client. Laura Hunter Celebrity Services Blue

The Customer-Service Relationship

February 1, 1983
and she will understand. Now, by the one year mark, Sue tells something about Karen that probably

Staying Cool When Your Client Isn’t
Staying Cool When Your Client Isn’t

July 1, 1993
posture may make a difficult client feel you are in opposition to her. If possible, find something

How Do I Determine The Profitability Of Extending My Salon Hours?

July 1, 1994
Wednesday and Thursday evening until 9 p.m., we knew we had to do something. So we hired another full

Winning Ways to Win New Clients

February 1, 1994
bottle of nail polish. New clients aren’t the only ones to receive something in the mailbox. “We ask

Customer Service Ideas for Battling Discount Salons

April 1, 1991
does my nails to be skilled. I want the little niceties – a drink, an escort to my car, something

Open Doors, Open Floors - Making Your Salon Handicapped Accessible
Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992
at something on the shelf as a person standing.” The best way to see your salon from a handicapped person

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