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Enhance Your Customer Service With A La Carte Offerings
Enhance Your Customer Service With A La Carte Offerings

June 1, 2010
that appeal to different clients. Excite your client base by telling them you have something wonderful just

Ten Ways to Keep the Client Experience Fresh
Ten Ways to Keep the Client Experience Fresh

August 1, 2006
#1 MAKE SURE EVERYONE KNOWS WHEN A STAFF MEMBER DOES SOMETHING NEW - Write about it in your

Crowdsourcing: What are the best-selling retail items at your salon? What has a hard time selling?
Crowdsourcing: What are the best-selling retail items at your salon? What has a hard time selling?

November 1, 2014
(Flowery D-File 5 Second Buffers) are the top seller. I tried something new last holiday season and offered

Business Advice You Never Forgot
Business Advice You Never Forgot

October 1, 2008
discounts for your service, offer something additional instead.” Keiko Matsui, Glam Nail Studio Richmond

You’re the Inspiration
You’re the Inspiration

April 1, 2010
something new every month!” Even if changing your nail services every month isn’t feasible, simply making

Perfect Hands Deserve Dazzling Gem

June 1, 1996
JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra

Best Tips to Upsell Services
Best Tips to Upsell Services

March 11, 2015
products or services, and don’t just sell or upgrade something for the sake of making a few extra dollars

For Starters, Keep It Clean
For Starters, Keep It Clean

September 14, 2011
can find another way around it. You may have to switch her service to something that takes less time

Dear Shari: My pedicurists don't like doing pedicures.

September 1, 2008
of places feet don’t go. Think about it. You are no more likely to pick up “something” from a pedicure than

Mistakes, Mishaps, and Malpractice
Mistakes, Mishaps, and Malpractice

July 1, 2009
the service? Be careful how you answer. You might assume responsibility for something that isn’t your fault

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