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How Do I Guide an Uncomfortable Conversation Into a New Direction?

May 24, 2017
inappropriate topics. Sometimes it even gets started by a coworker and snowballs from something innocent

Which acrylic powder product by CND would provide a pinker pink?

February 1, 2008
blue-based pink. If you want something with a bit more coverage or even pinker, you can custom blend

Reader to Reader: How often do you reevaluate your service menu?

December 30, 2010
Nail Spa, Blue Ridge, Ga. I reevaluate my service menu at least once a year and sometimes more often

How should I deal with a customer who cancels four hours before her appointment?

November 21, 2017
negatively. I usually say something to the effect of needing the client’s help as my schedule is super busy

Should I start requiring a nonrefundable deposit for special-time appointments?

September 6, 2016
helps to alleviate any hard feelings. I would say something like, “My new software (or my salon owner

When the owner offers a free service with a manicure, should I be paid my share of the free service since I am doing the labor?

July 25, 2012
add-on service. I’m assuming that the add-on is not something where you really schedule a bigger time

In your salon, what’s your favorite piece of decor?
In your salon, what’s your favorite piece of decor?

August 1, 2008
shade of aqua blue. It looks like a piece of art; plus, it’s made of resin, which is nonporous and easy

What’s the best way to handle friends and relatives who expect free nail services?

March 30, 2015
What’s the best way to handle friends and relatives who expect free nail services — especially now that I’m working out of my home? I...

How do I decide on a salon uniform color?

August 17, 2011
. If you’d like to create a calming experience, then try to stick to cool colors such as blue, green

My client has constant lifting problems. Is she doomed to lifting, or am I doing something wrong?

December 20, 2010
I have a client whose nails always seem to lift around the cuticles no matter what I do. It happens as...

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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