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As a mobile tech, how do I ensure I get paid?

I have a question about working as a mobile tech. When clients book group events or nail parties, how do you go about getting deposits and payments? Have you ever traveled to a client’s house and they were unable to pay? What did you do?

How are top coats and base coats different in formulation?

Within the same product brand, are gel top coats and gel base coats essentially the same in formulation, and if not, what ingredients or qualities potentially make them different from one another? Additionally, when applying hard gel (builder gel) in clear (totally no color in the application at all), is it necessary to top coat the clear hard gel with a gel-polish top coat?

What is this washboard-pattern defect in the middle of my thumbs?

For almost 10 years I have a “washboard” configuration on my two thumbs. How can I treat this problem?

How can I get my more conservative clients and businesswomen clients to try nail art?

Is it normal that I'm in pain after doing a couple clients' nails?

I just recently started doing nails and I had two clients back-to-back. My hands were so tired after filing and I even started getting cramps, back pain, and shoulder pain. Is this normal? Will I get accustomed to my job after a while so I’m not in pain?

How do you handle a client who constantly tries to correct you or tell you what to do?

How do you handle a client who constantly tries to correct you or tell you what to do? Things like: “Don’t I need a base coat?” “Did you put two coats on?” or “You need to go over that again!” I’ve done nails for a long time and I know what I’m doing.

How Do I Guide an Uncomfortable Conversation Into a New Direction?

How do you turn a conversation with a client in a new direction when it’s going into uncomfortable or negative territory?

What should I do differently with male clients?

I’m starting to get more and more male clients. I am wondering how long a manicure for a man should last and how to price it? Also do you have any recommendations on what else I can do to give them an extra masculine sense of comfort?

How can I make sure my chrome nails have a mirrored finish?

I’m having trouble with chrome pigments. No matter what I try, they are constantly sparkly. They aren’t cheap brands, either. Where am I going wrong?

Q&A with Patti Biro of Patti Biro and Associates

Q: Im a solo nail tech. What’s the best way to dip my toe into selling retail without a huge cash outlay to start with? And what should I sell?

Should I Use Punch Cards?

I recently started working at a high-end salon and I’m looking for marketing ideas. Should I do punch cards? I can’t do “refer-a-friend” because I don’t have consistent clients yet. We are already doing social media.

Should I start requiring a nonrefundable deposit for special-time appointments?

I want to start requiring a nonrefundable deposit for special-time appointments. My posted hours are 9 a.m. to 8:30 p.m. by appointment only. I am ridiculously flexible with my schedule, and let people book earlier and later if they can’t get in during normal hours. Recently, I had a 7:30 a.m. no-show! She was supposed to get services totaling over $100, and I forfeited holiday plans to accommodate her. She comes every two weeks, so I can’t lose her, but this is the second time she’s no-showed. What should I do? And how would I go about informing current clients of the new policy on off-hour deposits?

What are reasonable terms for a non-compete contract?

Q: I live in a small town with two other nails-only salons that are not reputable and a lot of full-service salons that don’t do much with nails. I’ve been working for over six months now and just got asked to sign a non-compete contract. I’m curious about the terms of a normal non-compete agreement. The one they are asking me to sign is for three years with a 50 mile radius, which seems excessive.

What do you charge a client with super long nails?

What do you charge a client with super long nails? I have a client who gets acrylics with gel-polish on top. Her nails are triple the length of the average client. I feel like I’m using almost a full bottle of gel-polish and at least double of all the other product. And she never tips. How would you charge? And if I charge her more, how do I tell her?

How do I announce to my clients that I will be moving to a new salon?

I just gave my two weeks’ notice at the salon where I work. How do I announce to my clients that I will be moving locations?

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