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The ABCs and 123s of Customer Service

Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.

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Clearing Out the Clutter ... From Your Salon

Having problems getting that bottom drawer shut all the way? Do you have boxes, plastic bins, and show bags filled with unused goodies sitting in odd corners? Do you have a cupboard filled to overflowing with nail products and supplies? If so, it’s time to reorganize.

Eye Candy

Part of the appeal of the old-fashioned candy counter was the brilliant display methods, says Julie Shepperly, director of education for Milady. “They put everything front and center, bold and beautiful."

A Dot Disaster Averted

“It’s amazing how something so small can totally change your work life,” says G Elizondo, a nail tech at D’Hair To Be Different in Las Vegas, who until recently did what everybody else does: She placed a colored dot on the lids of the jars housing her colored acrylic and glitter mixes.

Take Control of Your Appointment Schedule

Everyone wants to be the master of her own time, but with clients, friends, and family all pulling in different directions, how can we? This is a call to all nail professionals to snatch your appointment book from the hands of your well-meaning (but clueless) clients, and take control.

Learn How to E-Organize

Can’t find your client’s phone number or that note you made about the product system you used on her last? Are you in a panic when tax time approaches and your records are nowhere at hand? If your organizational skills are lacking, here are three software programs designed to help.

Open Your Books For Retail Results

In a commission-based salon or spa, technicians sometimes assume the owner is banking the other half of their commission. Opening the salon’s books will open employees’ eyes to the vital need to retail for the salon’s survival.

Stealing Time

Do you ever wish the clock had more hours in it so you could get all of your work done? You’re not alone. Here, nail techs and industry professionals give the scoop on how they save a few extra minutes each day.

201 Ways to Build Your Business

We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.

Computerizing The Salon

Automating can be scary, but with these hints you can be master of the machine.

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