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About Events — And Winning in Vegas!

We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed

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Party Planning: Remember to Take Photos

Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests

Everyone Loves a Party

I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon

Husbands Get the Hint With Client Wish Lists

I love the idea of the Top 100! That sounds like a great program to start in our salon as well, Jill. I love that this is a way to not only reward the guest for their

A Rewarding Practice

This is true Jill. I counted my loyalty cards and had dozens. They require an organizer all their own so they don’t clutter up my wallet.  I use several of them every week around town. For

Simple Touches Keep Clients Coming Back

I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at

Referral Contest Results Revealed

Thank you, Jill. Without your coaching we would not be where we are today. It has been tough but it has been worth it to work towards making our nail department a success. In the beginning

Implementing Service Standards Shows Results

When I first came to Misbehaven I was a booth renter. To say there were no service standards in the nail department is an understatement. We each had our own ideas about what the service should

Sanitation Solutions

Implement handling is an area that often has the most violations according to the state board inspector who comes in to visit us. In Washington we are required to use mostly single use items. There are

Keeping It Clean

You are not that only one, Jill, who has to put away her winter clothes and get out her summer ones. In fact I still have some of my less conspicuous holiday decorations not only out

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