Reader to Reader: How Do You Retain Clients When You’re on an Extended Leave?
If you have a great retention rate to begin with, you will have a higher retention rate when you return.
If you have a great retention rate to begin with, you will have a higher retention rate when you return.
I give gift certificates to family members for Christmas or birthdays. This way, they are aware of the limits and that the services are worth something.
Readers respond: Do you allow nail techs to smoke inside or in front of the salon?
Says one reader: "As a state school coordinator for OPI, I keep in contact with privately owned beauty schools, community colleges, and high schools that have cosmetology programs."
Readers suggestions range from simple birthday cards to special offers on their services.
Suggestions range from being direct to adopting a "three strikes and you're out" rule.
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
Readers share tips on marketing by using everything from advertising to using gift certificates.
Free time is a precious commodity for busy techs. So when you've got it, don't waste it! See how these techs and salon owners spend their unscheduled time.
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
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