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client communication

Help Your Clients With DIY Nail Tips

Nail professionals can use social media to supply clients with DIY info to hold them over until the salon re-opens.

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Coronavirus Communications With Your Clientele

These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.

Celina Ryden Says Stop Nail Shaming

People are getting more and more creative when it comes to shamin people’s nail work and it has starting to damage the industry in the way that people lose their passion or get too afraid to post their work on social media at all.

Crowdsourcing: How do you introduce clients to new product lines?

This month we asked nail techs: How do you introduce clients to  new product lines?

Let Clients Know They’re Appreciated

Regardless of how busy you are, one thing that should not be overlooked is client appreciation.

Calming the Chaos: Being Mindful of Your Clients

Our perspective changes when we pause and take time to engage ourselves in someone else’s perspective.

Calming the Chaos: Being Mindful of Gossip

Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.

When Clients Exceed the Weight Limit on Your Pedicure Throne

Why not put in parenthesis in the pedicure descriptions on your website what the chair weight limit is?

Salon Uses Web Chat to Capture New Clients

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

9 Client Bad Habits and How to Handle Them

Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.