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client communication

Salon Uses Web Chat to Capture New Clients

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

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9 Client Bad Habits and How to Handle Them

Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.

Crowdsourcing: How Do You Get Indecisive Clients To Make A Decision On Nail Color/Design?

This month we asked nail techs: How do you get indecisive clients to make a decision on nail color/design?

12 Ways to Show Clients Some Love

Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.

How Do You Work When You’ve Lost Your Voice?

Here is a story from Iowa nail professional Melissa Finch, who managed to work in the salon without a voice!

Holly's 12 Memes to Educate Your Clients

Blogger Holly Schippers recently offered up a series of 12 social media images designed to educate the public about nail health, salon safety, and common misconceptions about nails. Feel free to share them with the hashtag #IAMLICENSED.

10 Dreaded Phrases Every Nail Tech Hates to Hear

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Let’s Stand Up for Our Industry by Educating Our Clients

At the end of the day, consumer education is going to make or break us all.

Should You Use Emojis in Your Marketing Emails?

Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.

Is Your Website Mobile Friendly?

To check whether your salon website is usable and attracts clients on mobile devices, Salon Guru's Phil Evans has some advice.

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