Our perspective changes when we pause and take time to engage ourselves in someone else’s perspective.
Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.
Why not put in parenthesis in the pedicure descriptions on your website what the chair weight limit is?
Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.
Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.
This month we asked nail techs: How do you get indecisive clients to make a decision on nail color/design?
Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.
Here is a story from Iowa nail professional Melissa Finch, who managed to work in the salon without a voice!
Blogger Holly Schippers recently offered up a series of 12 social media images designed to educate the public about nail health, salon safety, and common misconceptions about nails. Feel free to share them with the hashtag #IAMLICENSED.
In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!
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