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client experience

Representation in Beauty: How this Stylist is Breaking Down Cultural Barriers

Being unable to find bilingual stylists can be discouraging to the millions of primarily Spanish-speaking clients in the US. Here's how Daniel Montes makes them feel welcome in his salon.

The Ritz-Carlton Spa Los Angeles Launches Patisserie Experience

The Ritz-Carlton Spa, Los Angeles and Ladurée present a new menu of luxe spa treatments inspired by the spring flavors of Ladurée’s most famous macarons.

Becoming a Successful Nail Tech: Step Three Is Creating a Positive Client Experience

Focus more on your client’s experience in the chair and less on the fluff.