How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.
These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.
People are getting more and more creative when it comes to shamin people’s nail work and it has starting to damage the industry in the way that people lose their passion or get too afraid to post their work on social media at all.
Cynthia Laughlin offers some of her clients gloves that allow their fingertips to show.
Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.
Why not put in parenthesis in the pedicure descriptions on your website what the chair weight limit is?
Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.
Young Nails' Greg, Habib, and Tracey discuss whether getting too close to clients can damage your business.
Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?
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