client relationships

50 of the Worst Things Clients Have Said to Techs

From commenting on weight loss to refusing to pay to demanding services despite an illness or family death, some clients just don't know how to be respectful or appropriate.

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Common Guest Challenges and How to Resolve Them

How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.

Three Things to Never Share with Clients

It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.

Coronavirus Communications With Your Clientele

These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.

On My Mind: Creative Leadership

I recently took my first MasterClass. I signed up when I saw that Vogue’s legendary editor-in-chief Anna Wintour would be talking about creativity and leadership. Here are some of the takeaways from the class that resonated with me the most — and that I think can be applied to doing nails as well.

Let Clients Know They’re Appreciated

Regardless of how busy you are, one thing that should not be overlooked is client appreciation.

Crowdsourcing: What is Your Biggest Client Pet Peeve?

This month we asked nail techs: What is your biggest client pet peeve?

Calming the Chaos: Being Mindful of Your Clients

Our perspective changes when we pause and take time to engage ourselves in someone else’s perspective.

Calming the Chaos: Being Mindful of Gossip

Being mindful about gossip is not about stopping it as much as it is about not being an active participant and allowing that gossip to live within us.

A Surprise Celebration for VIP Clients

Every month, Salon Bleu gives one client the VIP treatment.

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