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client relationships

When Family Members Want Freebies

When you work in the beauty business, it’s all but inevitable that family members will expect free services.

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12 Ways to Show Clients Some Love

Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.

Procrastinated Christmas Shoppping? Try Christmas E-Cards by OPI!

OPI offers nail lovers an easy alternative to holiday cards perfect for those who waited until the last minute.

Crowdsourcing: What’s the Worst Thing a Client Has Ever Said to You?

This month we asked nail techs: What's the worst thing a client has ever said to you?

Turn Your Clients Into Instagram Video Stars

Liven up your Instagram feed with videos featuring salon clients. Not only does this add energy and authenticity and to your web presence, it builds a bond with the clients you’ve tapped to share their experiences of your salon.

Great Gifts From Grateful Clients

While it may be true that it’s better to give than to receive, receiving is pretty good too. We asked nail techs: What’s the best holiday gift you’ve received from a client?

50 of the Worst Things Clients Have Said to Techs

From commenting on weight loss to refusing to pay to demanding services despite an illness or family death, some clients just don't know how to be respectful or appropriate.

Veteran Educators Launch Business Conference for Nail Salon Owners

Topics will include business planning, legal compliance, staffing and compensation, service pricing, marketing, and client relations.

The Nail Hub Podcast Transcription: Your Clients Aren't Lucky to Have You

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

The Nail Hub Podcast: Your Clients Aren't Lucky To Have You

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

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