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Crowdsourcing: How do you deal with negative comments on your social media?

This month we asked nail techs: How do you deal with negative comments on your social media?

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Salon Uses Web Chat to Capture New Clients

Salon Rootz created an online chat option that can be used by site visitors to ask questions or book an appointment in real time.

Hookah and Energy Drinks Give Baltimore Salon an Edge

Gia Winfield’s Baltimore salon, The Purple Peach Nail Bar, cultivates an edgy vibe, offering clients complimentary wine, hookahs, and a Purple Peach energy drink.

Losing Loyalty: Why Your Clients Are Leaving You

“Many of us start out customer relationships by giving great customer service, but slowly let it fizzle,” says Milady’s Michelle Campbell.

The Nail Hub Podcast Transcription: Are You a Smooth Checkout Operator?

In this transcription of The Nail Hub Podcast, Elizabeth Morris discusses how you can give your clients a streamlined and tactful checkout process so they leave your salon on a high note. 

The Problem With Perfectionism

Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?

Crowdsourcing: What's The Nicest Thing A Client Has Ever Said To You?

This month we asked nail techs: What's the nicest thing a client has ever said to you?

12 Ways to Show Clients Some Love

Keeping your clients coming back takes more than just providing expert services. These customer service ideas will help you show clients how much you love and value them.

How to Accommodate Overweight Clients

If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.

The W Nail Bar: A Sisterly Salon for a Diverse Community

The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.