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Young Nails Biz Talk: Dealing With Difficult Clients

Young Nails' Tracey Reierson and Habib Salo discuss how to approach problems with difficult clients.

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The Art of Asking: The Nail Tech’s Guide to Getting What You Want

From minor inconveniences to major requests, learn to ask in a way that yields results.

50 of the Worst Things Clients Have Said to Techs

From commenting on weight loss to refusing to pay to demanding services despite an illness or family death, some clients just don't know how to be respectful or appropriate.

4 Ways to Help Your Students Succeed After Graduation

Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.

Client of the Month: The Germaphobe

With all the nail salon “horror stories” in the news recently, you may be seeing more clients who have sanitation concerns. These concerns can range from mild worry to full-blown germaphobia. Learn how to put your clients’ fears at ease and help them enjoy a safe and healthy nail service.

On the Couch Answers Your Salon "Sticky Situation" Questions

“How do I get salon clients to keep their hands off my stuff when I’m not there?”

Reader to Reader: How Do You Gently “Fire” Clients?

Suggestions range from being direct to adopting a "three strikes and you're out" rule. 

How Do You Gently “Fire” Clients?

NAILS asks readers how to get rid of clients who are causing more harm than they're worth.

You Pick, You Pay

This salon owner can't stop her clients from picking their nails, but she can disincentivize it by charging them when they do.   

Salon Soap Operas

Don’t let squabbles, rivalries, and gossip turn your business into “As the Salon Turns.”