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Studying Services

Allure’s staff reviews tops salons from all over the country. Cities visited include New York, Boston, Philadelphia, Miami, Detroit, Chicago, Dallas, Seattle, San Francisco, and Los Angeles.

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On My Mind: Grades Are Important

Some states, like North Carolina, require salons to post their inspection scores where consumers can see them. While I’m not necessarily a proponent of more rules and regulations for the nail industry, I do believe that since most salons are already being inspected, why not post the grade?

Why Do You Charge More? Responding to Client Questions About Discount Salons.

Train your staff — and yourself — to answer this sensitive question so you’re able to respond quickly and confidently to clients’ concerns.

Dear Shari: November 2008

Salon owner Shari Finger answers your questions on building a clientele, regaining the trust of a discount salon-goer, listening to clients’ personal issues, and clients who mistreat their nails.

Under What Circumstance Is It Acceptable to Discount Your Services?

From a newbie tech who’d discount to get in new clients to a veteran tech who offers an alternative to discounting your core services, we offer you multiple perspectives on this issue.

Are Discount Salons a Threat?

When NAILS polled its readers about their top salon challenges, competition from discount salons ranked second on the list, just behind attracting and retaining new clients. But for every tech feeling the sting of low-priced competitors popping up on nearly every street corner, there are many who have made peace with the problem; some have even used the competition to spur them to adopt higher levels of customer service and more stringent sanitation standards.

A Vietnamese American Dynasty

The Fall of Saigon brought a wave of Vietnamese immigrants to the U.S. who ultimately helped build today's booming nail industry.

Nails-Only Programs on the Decline

Around the country, enrollment in nails-only programs at traditional cosmetology schools is down. Meanwhile, students are flocking to skin-care programs. But despite the challenges these changes pose for schools, employment opportunities for nail graduates remains strong.

Spotting the Spa Imposter

The distinction between a spa and a salon is a blurry one — at times the designation is more a marketing tool than any real indication of the level of service. NAILS asked writer Pamela Yaeger — a beauty industry outsider — to sample a few nail spas in her area and give us her perspective on what makes a spa the real deal.

A Makeover for the Nail Industry

If I was going to make over the nail industry, I'd start by challenging any state that required fewer than 600 hours for a nail license to raise their standards.