As the captain of your salon, you are in charge of steering it toward success. With her most recent blog, Coach Dawna Jarvis offers 5 strategies to get you pointed in the right direction.
Next time you or your client is in a grumpy mood, try these techniques to turn around a bad attitude.
By opening their hearts and minds, owners are creating cultures that embrace diversity. They're creating safe spaces that welcome transgender clients, building private rooms that protect a religious client's need for modesty, and hiring team members that can speak the languages reflected in their clientele. In turn, they're discovering their judgement-free attitude is a solid business strategy.
Business mistakes can be embarrassing, expensive and painful, but when you harvest the lesson within, they also can represent growth opportunities. Heed the advice of these nine owners who shared the important management lessons they've learned.
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