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SEARCHEveryone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday
Everyone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday demand, sometimes clients/guests fail to realize that we voluntarily give up sleep, family time, and the time to get those last-minute things done in order to make sure they look and feel amazing at their holiday gathering. This makes it more frustrating than usual when they call, text, or no-show an appointment with less than 24 hours notice. At my routine dentist visit recently I noticed their broken appointment notice that has always been there but caught my eye as useful in the salon this time. I thought you might like to change it up a bit to suit your needs, post in the salon, and see if you could get some use out of it in the coming year. Maybe if the notice is read throughout the year, at crunch-time there will be second thoughts about last minute cancellations.
Broken Appointments
When you do not show up for your scheduled appointment, three people lose:
1. YOU, the (guest/client), do not receive the nail service and care that you need, which may result in service breakdown and costly repairs.
2. Other (clients/guests) WHO NEED NAIL SERVICE AND CARE could not be seen because we scheduled that time for you exclusively.
3. OUR SALON loses because (name of staff member or salon) is/are idle during your appointment time.
We schedule your time with us JUST FOR YOU. When you do not show up, or cancel with less than 24 hours notice, many people are affected. We can not find a (guest/client) to fill your broken appointment on short notice and, as a result, (insert your policy — must absorb these costs/must ask you to prepay in the future/must charge you for the missed appointment/ etc.)
We trust that you will be here for the time we have scheduled just for you. Thank you for allowing us to care for your nails and for being so understanding in this matter.
I hope this gives you some ideas on getting a policy started or updating your current one. Happy New Year to you all! xoxo
— Holly
Here I am sharing a very comprehensive and well-rounded almost back to work package of information for you from Virox (Rejuvenate) that is the complete set of materials to help you feel confident that everything is in place and ready to go, even if you are already back at work!
Every Tuesday for the next four weeks, Holly will be doing an alcohol ink tutorial.
National Nail Tech Day is May 30, and to celebrate YOU, Virox and I would like to offer up the opportunity to win a canister of disinfecting wipes.
Join me Wednesday evening 5/27/20 for a Live chat on Facebook with Dr Spalding to get some idea of what it takes to be that level of clean and safe.
If your salon has re-opened, you may have found some challenges with wearing a face shield while working. If not, here are some tips that could help save you some headaches when you do get back.
This video is a really awesome resource for figuring out a reasonable hourly rate for yourself in addition to seeing the average your area can bear in service prices in some ways.
Have you ever heard of the stages of grief? With everything going on, we are grieving our “normal”. That means you should give yourself permission to feel the way you feel.
Has all this PPE business got you down? Does it feel like it cramps your style? One way to help it cheer you up which will in turn cheer up your clients is to add some sparkle.
For those of you that like a little data with your info, here is some really interesting information from salon owner Michele Baker in Georgia. Being one of the first states to open left the salon owners to scramble to learn a lot of things on their own and many have been generous in sharing things they have figured out to help make operating in the COVID-19 world more systematic and understandable.
Holly orders Wildflowers Nails in a Box and tries it out Live.
Holly demonstrates how to do a vertical ombre on nails with the help of Winnie Huang.
Holly shares two videos to help you practice your liquid and powder technique.
Holly and Shelena Robinson show how to make a runway rose fit for everyday.
Holly helps you practice your hard gel technique.
Holly will be doing two Instagram Lives next week on PPE.
It has been quite a while since I made a video for the e-file chronicles so an update to that seemed in order. The latest installment is removing gel-polish from an enhancement.
Holly has a jam-packed week of live talks and demos on social media!
