It depends on the situation. Some things require immediate termination. That said, there are a few things as an owner you must look at. What is missing with your leadership that this happened? There is always a lesson to be learned. Then ask yourself, did I have a clearly written and communicated system or guideline that explained and dealt with the issue that just occurred? If not, put one in place. If so, what is missing that it is not being followed? As a rule of thumb, you should have an employee handbook, job descriptions, and clear systems employees know they have to follow. Start there. I recommend that you document everything that occurs with that employee, keep it written, and have her sign the warnings. Once it comes time to let someone go, be sure that you have a witness present during the conversation verifying what occurred. In any event, document everything and take the time to look at what happened, what can you learn, what was missing that you can add to the busines
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More FAQ
Reader to Reader: How do you start a dialogue with your clients about retail products?
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What's your most memorable nail mishap?
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Should a beginner tech earn the same wages as a more season tech?
Should a beginner tech earn the same wages as a more season tech?... read more
Reader to Reader: How do you handle no-shows?
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Reader to Reader: How do you handle a rude client?
How do you handle a rude client?... read more
Do you socialize with your clients outside of the salon?
Do you socialize with your clients outside of the salon?... read more
Reader to Reader: Do you charge family members for nail services?
Do you charge family members for nail services?... read more
What techniques can techs use to keep salon conversations professional?
What techniques can techs use to keep salon conversations professional? How can we deflect personal questions politely?... read more
What is the best way to market to university students near a college campus?
What is the best way to market to university students near a college campus?... read more
Is there a law that states I need to provide my booth renters with a key to the salon?
Is there a law that states I need to provide my booth renters wth a key to the salon assuming I am able to make it in to open for them?... read more
Can you offer any tips for keeping my books as full in the fall and winter months?
Can you offer any tips for keeping my books as full in the fall and winter months as they are in the spring and summer months?... read more
What does it mean to be an independent contractor?
The owner of the salon where I work told me I was an independent contractor. She pays me a 60% commission and collects the money from my clients. What does it mean to be an independent contractor?... read more
