It depends on the situation. Some things require immediate termination. That said, there are a few things as an owner you must look at. What is missing with your leadership that this happened? There is always a lesson to be learned. Then ask yourself, did I have a clearly written and communicated system or guideline that explained and dealt with the issue that just occurred? If not, put one in place. If so, what is missing that it is not being followed? As a rule of thumb, you should have an employee handbook, job descriptions, and clear systems employees know they have to follow. Start there. I recommend that you document everything that occurs with that employee, keep it written, and have her sign the warnings. Once it comes time to let someone go, be sure that you have a witness present during the conversation verifying what occurred. In any event, document everything and take the time to look at what happened, what can you learn, what was missing that you can add to the busines
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More FAQ
Reader to Reader: How are general cleaning duties delegated and enforced at your salon?
How are general cleaning duties delegated and enforced at your salon?... read more
Reader to Reader: What is your biggest time-waster in the salon?
What is your biggest time-waster in the salon?... read more
Reader to Reader: What was the best holiday gift you've ever received from a client?
What was the best holiday gift you've ever received from a client?... read more
Reader to Reader: In regards to your nail business, what has been your smartest investment?
In regards to your nail business, what has been your smartest investment?... read more
Reader to Reader: For those of you who work in full-service salons, how would you characterize the relationship between nail techs and hairstylists?
For those of you who work in full-service salons, how would you characterize the relationship between nail techs and hairstylists?... read more
Reader to Reader: What was the most important thing you learned in beauty school?
What was the most important thing you learned in beauty school?... read more
Reader to Reader: What’s been your best salon theme party to date?
What’s been your best salon theme party to date?... read more
Reader to Reader: Do you visit other salons for “research” purposes?
Do you visit other salons for “research” purposes? If so, do you generally reveal that you work at a salon?... read more
Reader to Reader: How often do you reevaluate your service menu?
How often do you reevaluate your service menu?... read more
Reader to Reader: How do you pass the hours during a slow day at the salon?
How do you pass the hours during a slow day at the salon?... read more
How young is too young? What is your policy when it comes to putting enhancements on teens?
What is your policy when it comes to putting enhancements on teens?... read more
Reader to Reader: What is your favorite nail service to do and why?
What is your favorite nail service to do and why?... read more
