Nails
MenuMENU
SearchSEARCH

Business

How do you handle solicitors in the salon?

January 1, 1999

Oftentimes, solicitors make clients uncomfortable because it’s high-pressured sales. I feel like I’m the protector and want to safeguard my client, so I try to tell a solicitor we’re not interested even before they have a chance to speak to my client.

Chris Haubruge

Classic Cuts (Mojave, Calif.)

If I’m not interested, I’ll say no thank you. If it’s kids selling something for a fund-raiser, I’ll buy one, but if I have to fill something out, I’ll ask them to wait or come back. I don’t like to take up my clients’ time just as I don’t like talking on the phone when I’m working on a client.

Linda Valadez

Domani Salon (Coronado, Calif.)

I’ll politely say no thank you, if I’m not interested. You can’t judge a book by its cover; just because the person may look a little suspicious, it may be a walk-in who turns out to be a loyal client.

Rebecca Byrne

At Your Fingertips (San Mateo, Calif.)

If a solicitor walks up to one of our workstations, we will have him talk to the receptionist. If it’s something we might be interested in, like candy bars for charity, the receptionist will ask each one of us individually.

Brenda Whisler

A Perfect 10 Nail Salon (Mansfield, Ohio)

Each of us has different interests in our endeavor to make a living. Personally, though, I don’t like solicitors because often they are rude and disrupt the comfortable salon atmosphere. If this is the case, I’ll excuse myself immediately and show the solicitor to the door. If a solicitor acts professionally, the receptionist will listen to what he has to offer, then ask him to take a seat in the lobby while she asks each of us if we are interested. If a staff member is interested, to not stop the flow of business, a draw is taken from the daily money, which is paid back at the end of the day.

Melanie Swokowski

Talk of the Town (Vancouver, Wash.)

We usually say we’re not interested. I find the situation kind of irritating because here I am paying for real estate and for all of my overhead, and a peddler walks into my salon and tries to sell something to my clients, taking advantage of my expenses.

Tina Ciesla

Blooming Nails (Birmingham, Ala.)

If it’s for a good cause, I’ll say yes, but it’s hard because you can have 10 people in a month and it’s something else you have to deal with in addition to your work. It’s nice to be able to accommodate other people, but you can’t always do it.

Lisa DeCenzo

Classic Look (Monroeville, Pa.)


More FAQ

What’s the best way to recruit techs for a new salon?

I’m opening a new nail salon and am having a hard time finding nail techs besides myself. How did you find yours? I’ve tried Craigslist, cosmetology schools, and beauty supply stores. Any suggestions? — Jen McClain, owner, Completely Polished (www.completelypolished.com), Cranberry Township, Pa.... read more

What low-cost extras do you provide that clients perceive as having a high value?

A complimentary glass of wine, an extra-long foot massage … these are the small gestures that keep clients coming back — and sending their friends to your salon. We asked techs: What low-cost extras do you provide that clients perceive as having a high value?... read more

Should the salon owner do nails herself?

Should the salon owner do nails herself ?... read more

Services For Teenagers

I’ve gotten requests from a few moms to add services for teenagers to our menu. I don’t mean the “little princess” 12 and-under service, but the 14 to 18 set. Their input has been that they will get their nails done more often, but can’t justify the full, luxury spa experience. I’ve been thinking about doing a “teen night” each week with really basic mani/pedi options (no massage, no callus care, etc. — just shaping, light cuticle work, polish and lotion application) that focus on trendy colors and options for spirit manis in school colors, etc. What do you think is the best way to address this demographic?... read more

How do you react to negative feedback?

Reader to Reader: How do you react to negative feedback about your business on social sites like Yelp and Facebook? Do you respond publicly or privately?... read more

Starting a Salon

I’m just about to graduate from esthetics school in Canada. I would like to open a small salon that focuses mainly on pedicures. I’m at a loss as to where to start, beginning with what products to use. I would like to offer at least two different product lines. I would like my pedicures to make a difference (detox, make feet feel relaxed and smooth and happy). Any suggestions?... read more

Is it Better to Buy?

Is it better to buy?... read more

Will gel-polish cause traditional polish to become obsolete?

Will gel-polish cause traditional polish to become obsolete?... read more

Do Nail Techs Really Need Resumes?

Do Nail Techs Really Need Resumes?... read more

What’s the most unusual place you did nails?

From funeral homes to a Swedish castle to the great outdoors — those are just some of the places you’ve done nails for your clients. We asked readers to tell us the most unusual place they did nails.... read more

I’m an employee on commission and I’m paying for product. Is this fair?

I’m an employee working on commission. My salon has us pay for the product that we use. If, say, we charge $25 for a fill, they deduct $3. Then we get 50% commission on $22 instead of $25. So pretty much we only get 40% in total since 10% is taken off the top to begin with. On a busy day my product costs can be more than $25, so basically I am not getting paid for an hour I worked and one service I did. Is this a common practice and do you think it’s fair?... read more

Do I have to have a website in addition to my Facebook page?

I’ve got a Facebook page that I’m pretty active on, but I don’t have a website for my nail business. Do I really need a website?... read more