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Reader to Reader

June 1, 2000

I left because the owner wouldn’t let us or our clients eat in the salon; he said we were attracting bugs. We either had to eat outside or in our cars – even during the winter. He also didn’t like us working late except on Fridays. If we worked past 10:30 p.m., he’d charge us $10 extra on our booth rent. I respected his rules until I found another salon.

Deborah Williams, Obsessions by Carolyns (Killeen, Texas)

I was working in a salon that was attached to the owner’s home. It was great for a while, but the owner soon began asking me for favors. She was also a heavy smoker, and my clients didn’t care to smell like smoke when they left the shop. After seven years, I got the itch and moved. My clients and I are much happier now.

Cynthia HortonThe Hair Studio, Tanning, & Nails (Stryker, Ohio)

I left my last salon after working there for nine years. I loved the owner but the salon was so busy and hectic that I left each day feeling frazzled. There were days when children would come in on inline skates, or parents would tan and leave their children for us to watch. I recently opened my own salon and things are going so well that I wish I had done it sooner.

Jackie MaddockThe Beauty Shop (Preston, Idaho)

Before I started my own business, I worked as a manicurist at a well-known salon in my area. One day it was very slow, so I cleaned my station as well as many others. This occurred several times. Instead of appreciating my hard work, my boss stopped the cleaning service for the salon and added more cleaning work for me to do. Being the hard worker that I was, I continued to do the cleaning work with no complaints. When my clients began telling me that I had become a cleaning lady instead of a manicurist, I decided to leave.

Neelam MalhotraNew City, N.Y.

The main reason I left was because the manager emphasized teamwork, but she would talk about other employees behind their backs. At first, I foolishly thought that I was her privileged confidante and that I could help her with all the salon problems, but it finally dawned on me that I, too, was being gossiped about to various coworkers. One by one, my coworkers left with bitterness, myself included.

Jill St. Claire-WrightAngel’s Salon (Bowling Green, Ky.)


More FAQ

Dear Shari: How do I build my nail business in a full-service salon that is made up of booth renters?

I am a booth renter in a full-service salon with no receptionist. We are all responsible for our own appointments. With so many hairstylists renting in the same salon you’d think my book would be full but it’s not. I get very few client recommendations from the stylists and they are usually one-shot deals. I understand they have no obligation to talk up my services with their clients, but you’d think that as part of a team they’d want to do so. The salon owner has brought up the subject at almost every quarterly meeting but it has made no difference. I don’t service the stylists’ nails because they do their own or have acrylics done by techs they’ve been going to for years. Any suggestions? Sincerely, Baffled... read more

Reader to Reader: Should a salon keep its menu basic or include multiple lists of service options?

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How do you make your clients feel comfortable after they’ve cheated on you with another tech?

How do you make your clients feel comfortable after they’ve cheated on you with another tech?... read more

Reader to Reader: Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?

Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?... read more

How can I get clients to buy retail items?

I don’t know if people’s budgets are to blame but they don’t want to buy products for at-home use. They want you to give it away to them for free. I do have promotions and giveaways from time to time, but I can not afford to constantly give away products. How can I get them to pay for these items?... read more

Why won't people buy products for at-home use, but instead seek freebies?

I don’t know if people’s budgets are to blame but they don’t want to buy products for at-home use. They want you to give it away to them for free. I do have promotions and giveaways from time to time, but I can not afford to constantly give away products. How can I get them to pay for these items?... read more

How do I stay within my clients’ budgets while my costs keep going up?

How do I stay within my clients’ budgets while my costs keep going up?... read more

How do I find a manicurist [employee] who cares about building a business?

I’m tired of nail techs who make only a minimal effort and expect me (the salon owner) to do everything for them. How can I find a manicurist who cares about building a business?... read more

Dear Shari: What can we do about those returning clients who tip $1 for a manicure and pedicure service?

What can we do about those returning clients who tip $1 for a manicure and pedicure service? Is there a standard percentage — like at least 15% is a standard gratuity for dining out? Sincerely, Tipped Off... read more

Dear Shari: What can I do when a salon owner randomly charges me for expenses in addition to my booth rent?

I just began work as a booth renter. It’s my understanding I am responsible to pay only the amount I contracted to pay monthly. However, the salon owner is asking for money here and there to pay for things like beverages, clothing, advertising, etc. None of these things were ever discussed or agreed on previously. Shouldn’t the monthly rent cover the things she wants to have at her salon? Sincerely, Disgruntled Booth Renter... read more

Reader to Reader: Is it wise to create a social, stay-and-chat type of environment for clients in the salon?

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What Would You Do if Business at Your Salon Slowed Down?

Although it’s not something most nail techs or salons owners ever want to think about, there may come a time when business may slow down. This may be due to a bad economy or other reasons. Have you ever stopped to think what you would do if this ever happened to you? We posed that question to a salon owner, a booth renter, and an employee. Here’s what they had to say.... read more