Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader

June 1, 2000

I left because the owner wouldn’t let us or our clients eat in the salon; he said we were attracting bugs. We either had to eat outside or in our cars – even during the winter. He also didn’t like us working late except on Fridays. If we worked past 10:30 p.m., he’d charge us $10 extra on our booth rent. I respected his rules until I found another salon.

Deborah Williams, Obsessions by Carolyns (Killeen, Texas)

I was working in a salon that was attached to the owner’s home. It was great for a while, but the owner soon began asking me for favors. She was also a heavy smoker, and my clients didn’t care to smell like smoke when they left the shop. After seven years, I got the itch and moved. My clients and I are much happier now.

Cynthia HortonThe Hair Studio, Tanning, & Nails (Stryker, Ohio)

I left my last salon after working there for nine years. I loved the owner but the salon was so busy and hectic that I left each day feeling frazzled. There were days when children would come in on inline skates, or parents would tan and leave their children for us to watch. I recently opened my own salon and things are going so well that I wish I had done it sooner.

Jackie MaddockThe Beauty Shop (Preston, Idaho)

Before I started my own business, I worked as a manicurist at a well-known salon in my area. One day it was very slow, so I cleaned my station as well as many others. This occurred several times. Instead of appreciating my hard work, my boss stopped the cleaning service for the salon and added more cleaning work for me to do. Being the hard worker that I was, I continued to do the cleaning work with no complaints. When my clients began telling me that I had become a cleaning lady instead of a manicurist, I decided to leave.

Neelam MalhotraNew City, N.Y.

The main reason I left was because the manager emphasized teamwork, but she would talk about other employees behind their backs. At first, I foolishly thought that I was her privileged confidante and that I could help her with all the salon problems, but it finally dawned on me that I, too, was being gossiped about to various coworkers. One by one, my coworkers left with bitterness, myself included.

Jill St. Claire-WrightAngel’s Salon (Bowling Green, Ky.)


More FAQ

As an independent contractor, do I have to stay in the salon for five to six hours when there are no walk-ins or appointments?

As an independent contractor getting a 1099, do I have to stay in the salon for five to six hours when there are no walk-ins or appointments and I’m not getting a salary? I work on a 50/50 commission split.... read more

C’mon Get Happy: Do you have any tips or techniques you use to turn around a client’s mood?

The sun may be shining outside, but sometimes a client’s mood is decidedly gloomy — and it has nothing to do with you or your services. We asked readers: Do you have any tips or techniques you use to turn around a client’s mood if she is really negative or in a bad mood?... read more

How do you track your sales and other records throughout the year?

Nail techs are a fastidious bunch — at least when it comes to nail care. But does this extend to your record-keeping duties? And how much do you let the latest technologies lend you a hand? We asked readers to share how they track their sales and other records throughout the year.... read more

Should I lower my prices to meet other people’s standards or am I right to charge more because I give better service?

I am a booth renter in a small town. There are several other salons here that do nails. I am fresh out of school and am being told that I don’t have enough experience or good enough equipment to charge $30 for a pedicure. There is a new nail salon here that charges $20, but I’ve been told it is unsanitary and doesn’t do anything but basic nail care and polish. I give a 10-minute massage and a sugar scrub as well as basic nail care and polish. I don’t think it’s right for me to be told I can’t charge that much just because I can’t afford an expensive pedicure chair yet. But I need to build clientele while making my rent and buying supplies. All of the well-established salons in my area charge $30 to $35 for pedicures and some of them use the same type of equipment I use. Should I really lower my prices to meet other people’s standards or am I right to charge more because I give better service?... read more

Is there a business-related New Year’s resolution you find yourself making every year?

This time of year we often get to thinking about those things we’d like to be doing that we’re not doing. We asked our readers: Is there a business-related New Year’s resolution you find yourself making every year?... read more

Reader to Reader: What solutions do you have for handling extremely obese clients respectfully?

What solutions do you have for handling extremely obese clients respectfully (for instance, making sure they are comfortable in your salon’s chairs)?... read more

What do I do when a husband and wife want to switch appointments?

I have clients who are husband and wife. He has a standing appointment every other week and she e-mails to schedule hers randomly. I am often already booked when she wants to come in and quite often her husband gives her his appointment. This happened again today. The problem is his treatments run $25 more than hers. Do I charge her an additional $25 or should I just let it go? They are good clients and have become friends, but I turned away two others who would have booked at the higher rate.... read more

How do I get started servicing senior communities?

There are many senior communities in my area. What do I need to do to get started servicing them as a mobile nail tech?... read more

Should I include testimonial pages on my website?

I am putting together a website for my salon. I’ve seen some sites that have client testimonial pages. Is it a good idea to include one on my site or is it kind of old-fashioned? Don’t people go to review websites like Yelp anyway?... read more

Reader to Reader: Do you give preference to stocking your salon's retail boutique with items that are made in the U.S.A.?

Do you give preference to stocking your salon’s retail boutique with items that are made in the U.S.A. (or in your native country, if you aren’t in the U.S.)?... read more

I was thinking about converting from booth rental to commission. What do I need to know?

I have owned a booth rental salon for four years. I need to increase how much money I’m bringing in and was thinking about converting to a commission situation. Is this really going to be more profitable? What else do I need to consider?... read more

Reader to Reader: If you could go back in time five years and speak to your former self, what piece of business advice would you give her?

If you could go back in time five years and speak to your former self, what piece of business advice would you give her?... read more