Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader: Do you charge family members for nail services?

April 17, 2010

I have two sisters and a niece whose nails I do. My brother-in-law owns a frame store, so my sister barters with me. My other sister brings presents for my two children and my niece helps me with babysitting. Any other family member needs to pay. - Kathleen Collado, The Finishing Touch, New Rochelle, N.Y.

I give gift certificates to family members for Christmas or birthdays. This way, they are aware of the limits and that the services are worth something. It is also a great marketing tool because they talk about the treatments to their friends. I’m fortunate that my family doesn’t take advantage of this. Last year for Christmas, I gave everyone a certificate for unlimited manicures and pedicures for the year 2001. - Pauline Fleming, Aesthetics by Pauline, Niagra-on-the-Lake, Ontario

Yes! My family is very understanding where my business is concerned. I have a commission salon and the salon’s income comes from services rendered as well as my own. If I provide a service, it must be paid for. I believe family members should show respect for one another for the growth of a business.- Chaun Peterson, Millennium Nail Salon & Spa, Idabel, Okla.

I give any relative a discount, which is 15%-20% off the regular service price. The exception to this is my mom, who I do not charge at all. With both of us having crazy schedules, it gives us some quality one-on-one time and me a chance to pamper her. - Nancy Horanzy, Beauty Works of Suffield, Suffield, Conn.

No, I don’t charge family members, but they usually bring me a coffee or smoothie as payment.- Kathy Wheeler, Northwest Salon, Las Vegas

I usually do not charge my immediate family members, but they are aware of the cost and give me a portion of the price. I feel like I owe it to my family to let them reap the benefits of my expertise and in turn they send many clients my way. - Ange Fleming, Hokes Bluff Hair Center, Hokes Bluff, Ala.




















More FAQ

Reader to Reader: Should a salon keep its menu basic or include multiple lists of service options?

Should a salon keep its menu basic or include multiple lists of service options?... read more

How do you make your clients feel comfortable after they’ve cheated on you with another tech?

How do you make your clients feel comfortable after they’ve cheated on you with another tech?... read more

Reader to Reader: Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?

Has your salon employment ever been terminated against your will (like a firing or salon closing)? How did you handle it?... read more

How can I get clients to buy retail items?

I don’t know if people’s budgets are to blame but they don’t want to buy products for at-home use. They want you to give it away to them for free. I do have promotions and giveaways from time to time, but I can not afford to constantly give away products. How can I get them to pay for these items?... read more

Why won't people buy products for at-home use, but instead seek freebies?

I don’t know if people’s budgets are to blame but they don’t want to buy products for at-home use. They want you to give it away to them for free. I do have promotions and giveaways from time to time, but I can not afford to constantly give away products. How can I get them to pay for these items?... read more

How do I stay within my clients’ budgets while my costs keep going up?

How do I stay within my clients’ budgets while my costs keep going up?... read more

How do I find a manicurist [employee] who cares about building a business?

I’m tired of nail techs who make only a minimal effort and expect me (the salon owner) to do everything for them. How can I find a manicurist who cares about building a business?... read more

Dear Shari: What can we do about those returning clients who tip $1 for a manicure and pedicure service?

What can we do about those returning clients who tip $1 for a manicure and pedicure service? Is there a standard percentage — like at least 15% is a standard gratuity for dining out? Sincerely, Tipped Off... read more

Dear Shari: What can I do when a salon owner randomly charges me for expenses in addition to my booth rent?

I just began work as a booth renter. It’s my understanding I am responsible to pay only the amount I contracted to pay monthly. However, the salon owner is asking for money here and there to pay for things like beverages, clothing, advertising, etc. None of these things were ever discussed or agreed on previously. Shouldn’t the monthly rent cover the things she wants to have at her salon? Sincerely, Disgruntled Booth Renter... read more

Reader to Reader: Is it wise to create a social, stay-and-chat type of environment for clients in the salon?

Is it wise to create a social, stay-and-chat type of environment for clients in the salon?... read more

What Would You Do if Business at Your Salon Slowed Down?

Although it’s not something most nail techs or salons owners ever want to think about, there may come a time when business may slow down. This may be due to a bad economy or other reasons. Have you ever stopped to think what you would do if this ever happened to you? We posed that question to a salon owner, a booth renter, and an employee. Here’s what they had to say.... read more

What is the best way to handle cell phone abuse during a nail service?

What is the best way to handle cell phone abuse during a nail service? Some clients are on their cell phones four to six times during their service. It not only slows me down, but leaves room for contamination of the nail surface.... read more