Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader: How do you pass the hours during a slow day at the salon?

December 30, 2010

I pass the hours during a slow day by dusting, rearranging things, practicing my 3-D acrylic nail art, and sending out postcards to clients I haven’t seen in a little while. - BECKY KNAUSS, The Beauty Lounge at Designer’s Touch Studio, Perrysburg, Ohio

I update my customer information on my client cards and on my phone so the info is as current at it can be. I compile names and addresses of future potential bulk mailings, like addresses of colleges and businesses around the salon. - MICHELLE YIANAKOPOLOS, Sweet Chic Hands & Feet at Merlin’s Ultimate Images, Manchester, N.H.

I have a home-based salon, so I do everything whether it’s a slow or busy day. I do laundry, clean the kitchen, make dinner, home-school my son and between appointments I take my son to physical and occupational therapy. If I have a no-show, I’ll take my son to get a quick bite of lunch. - NANCY DONATONE MCCOY, McCoy Nail Salon, Walnut, Miss.

I take down displays and put up new ones with different products. I catch up on phone calls and clean out my nail table. - VALERIE COBLE, Images, Boise City, Okla.

I clean, stock, practice my trade, and contact clients who have not been in. You name it — there’s always something to do. - STACEY WITHERSPOON, Perfect Ten Salon & Talega Day Spa, San Clemente, Calif.

On slow days, I get caught up on what tends to get neglected on the busy days, like inventory maintenance and paperwork. I’ll rearrange shelves and freshen up the look of the salon. Or, I’ll do my own nails since mine are always the last to get done. Since I work from home, I look forward to the odd slow day because it lets me sit on my deck and catch up on some reading. - ANNETTE SYKALUK, Annette’s Backscratchers, Sarnia, Ontario, Canada

I examine the forums that I take part in on the web, practice nail art, research new products and techniques, and do my own nails. Detail cleaning and disinfection are the top things on the list. - CLAUDIA IACOVETTO, C-C My Nails, Newcastle, Wy.

I do nail art and reorganize my station so customers think I have great new stuff. - ELAINE LEMAY, Coiffure Yu-Nik, Laval, Québec, Canada

More FAQ

What’s the best way to recruit techs for a new salon?

I’m opening a new nail salon and am having a hard time finding nail techs besides myself. How did you find yours? I’ve tried Craigslist, cosmetology schools, and beauty supply stores. Any suggestions? — Jen McClain, owner, Completely Polished (www.completelypolished.com), Cranberry Township, Pa.... read more

What low-cost extras do you provide that clients perceive as having a high value?

A complimentary glass of wine, an extra-long foot massage … these are the small gestures that keep clients coming back — and sending their friends to your salon. We asked techs: What low-cost extras do you provide that clients perceive as having a high value?... read more

Should the salon owner do nails herself?

Should the salon owner do nails herself ?... read more

Services For Teenagers

I’ve gotten requests from a few moms to add services for teenagers to our menu. I don’t mean the “little princess” 12 and-under service, but the 14 to 18 set. Their input has been that they will get their nails done more often, but can’t justify the full, luxury spa experience. I’ve been thinking about doing a “teen night” each week with really basic mani/pedi options (no massage, no callus care, etc. — just shaping, light cuticle work, polish and lotion application) that focus on trendy colors and options for spirit manis in school colors, etc. What do you think is the best way to address this demographic?... read more

How do you react to negative feedback?

Reader to Reader: How do you react to negative feedback about your business on social sites like Yelp and Facebook? Do you respond publicly or privately?... read more

Starting a Salon

I’m just about to graduate from esthetics school in Canada. I would like to open a small salon that focuses mainly on pedicures. I’m at a loss as to where to start, beginning with what products to use. I would like to offer at least two different product lines. I would like my pedicures to make a difference (detox, make feet feel relaxed and smooth and happy). Any suggestions?... read more

Is it Better to Buy?

Is it better to buy?... read more

Will gel-polish cause traditional polish to become obsolete?

Will gel-polish cause traditional polish to become obsolete?... read more

Do Nail Techs Really Need Resumes?

Do Nail Techs Really Need Resumes?... read more

What’s the most unusual place you did nails?

From funeral homes to a Swedish castle to the great outdoors — those are just some of the places you’ve done nails for your clients. We asked readers to tell us the most unusual place they did nails.... read more

I’m an employee on commission and I’m paying for product. Is this fair?

I’m an employee working on commission. My salon has us pay for the product that we use. If, say, we charge $25 for a fill, they deduct $3. Then we get 50% commission on $22 instead of $25. So pretty much we only get 40% in total since 10% is taken off the top to begin with. On a busy day my product costs can be more than $25, so basically I am not getting paid for an hour I worked and one service I did. Is this a common practice and do you think it’s fair?... read more

Do I have to have a website in addition to my Facebook page?

I’ve got a Facebook page that I’m pretty active on, but I don’t have a website for my nail business. Do I really need a website?... read more