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An owner has no legal obligation to provide new non-request clients — whether walk-ins or phone inquiries — to a booth renter. However, a smart owner will explicitly address this in the business lease she holds with her booth renters. Basically, the lease should provide for the owner to receive a marketing fee for each new client she refers, if the booth renter wants new clients.
— Ken Cassidy is president of Kassidy’s Salon Management Consultants (www.kassidys.com).
How do you start a dialogue with your clients about retail products?... read more
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Do you socialize with your clients outside of the salon?... read more
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What techniques can techs use to keep salon conversations professional? How can we deflect personal questions politely?... read more
What is the best way to market to university students near a college campus?... read more
Is there a law that states I need to provide my booth renters wth a key to the salon assuming I am able to make it in to open for them?... read more
Can you offer any tips for keeping my books as full in the fall and winter months as they are in the spring and summer months?... read more
The owner of the salon where I work told me I was an independent contractor. She pays me a 60% commission and collects the money from my clients. What does it mean to be an independent contractor?... read more
