It sounds like the gel-polish is not fully cured. If you are using a traditional UV lamp, make sure the bulbs are fresh. You need to change them out every three months or so. It is also possible that you are applying the gel-polish too thick. When gel-polish is applied too heavy, the UV light cannot penetrate through the entire layer to cure it properly. Uncured gel-polish can cause the top coat to dull and also get wiped away with cleanser.
- Danielle Candido, Northeast regional manager of education for Gelish