Upselling: Not an Option but a Must

As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask?  My strategy is simple: service, experience, and education.

The Promise of the Prom Set

Getting teens prepared for their big day can mean more than a one-time client. It can mark the beginning of a relationship that lasts for years. 

Weathering the Storm: Where Do We Go From Here?

The worst of circumstances — the combination of a Nor’easter and a tropical storm — brought out the best in people. When the final coat of paint covers the last bit of evidence, it’s the kindness that I want to remember.

Survive the Holiday Season With Ease

Tips on how to survive and prosper this holiday season and end the year with a bang.

Why Would I Need a Coach?

You’re a fearless entrepreneur with the skills to provide clients with excellent customer service. But if you haven’t hired a coach, you could be making a costly mistake.

On the Road in Chicago

Even though I have my own salon it doesn’t mean I don’t like to pamper myself and see what the "competition" is doing while I'm at it. 

Nails Naturally

While in town for the Chicago Midwest Beauty Show I made a pit stop at Nails naturally, owned by LaShaun Brown-Glenn, who’s well know in the nail industry and is often seen in the pages of NAILS.