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If your salon team isn't performing as well as you'd like, it could be because of your leadership. Study the systems that will assist each employee in achieving her best: mission statement, employee evaluations, staff meetings, coaching for individuality, and rewards.
What concerns you most about your business right now?
Keeping employees inspired is one of the most important things you can do to drive sales and create a good work atmosphere. Keep the following suggestions in mind when dealing with your staff — and make sure you’re keeping them happy.
For this month’s On the Couch, we turn to Kim Stevens, owner of Puttin’ on the Tips Salon & School in Ocala, Fla. A cosmetologist for the past 20 years, Stevens has taught extensively, competed successfully, and worked as a distributor sales consultant. She was also an educator for Creative Nail Design for 12 years.
This month our consultant deals with an owner who has a constantly sick tech, a client whose tips don't stick, and a client who brings her kids in for inappropriate services.
Have you ever felt like your salon is running you instead of the other way around? You can change things and create a positive, nurturing work environment where your employees are more than willing to follow your lead.
For a salon to prosper, every member of the team must share a commitment to resolve potential conflicts quickly, before problems escalate and resentments grow.
Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.
You don’t have to be a top-flight salon to offer a training program —but you just might turn your business into one if you do. Learn from educators at the top salons how to create a top-notch training program even on a tight budget.
Put your salon on the fast-track to business growth with leadership, teamwork, and the proven business systems. NAILS reports on the hows and whys of business growth through team development taught at Salon Business Strategies’ Fast Forward Live!
While not legally required, an employee handbook provides employees with a roadmap to success in your business by clearly communicating your vision and their role in it, as well as the policies and procedures they need to live by at work.
Taking a cue from Steven Covey, author of “The 7 Habits of Highly Effective people”, the NAILS editorial team identified seven characteristics, or habits, of the highly successful nail technicians we’ve met over the past 18 years.
Naming a manager to tend to the day-to-day needs of your nail staff and clients and to cultivate the department’s growth can transform a department that’s underdeveloped or overlooked to a thriving salon profit center.
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Running three bustling nail departments is not an easy task, but Sherry Williams seems to have it down to a T-as in training.
Should more states allow apprenticeships as a viable educational option for aspiring nail technicians?
Experience is the hardest teacher, but one of the wisest. So why not take advantage of others’ hard-earned advice when you have the opportunity? We asked several industry consultants what the most common mistakes are that salon owners make, and how our readers could avoid them.
