
10 Ways to Offer Exceptional Service
How about a VIP program or a "client recovery" program?
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How about a VIP program or a "client recovery" program?




I hope everyone has had a busy week at your salons and that pedicure clients are coming out of winter hibernation. (If not, this Hot Lava Pedicure might coax them out.)Here are some of the most
Lisa Stoffer, Hair Studio 227, Dover, Ohio
Despite the growing popularity of wraps, many technicians have avoided trying them.
Hanh Lisa Doan creates a colorful outdoor scene.
Coach advises nail tech that to serve her primary customers, she'll have to change her hours to accommodate them.
Hello everyone and get ready for the 2012 competition year! I cannot believe that ISSE, Long Beach is about a month away and I also cannot believe that I have decided to enter my first Fantasy Nail
Good nail techs are hard to find and open positions are hard to fill, so it's important to recruit new staff with a sales-oriented approach, says consultant and writer Lisa Starr.
Lisa Duguay, Sassy Nails by Lisa (Hampton, NB)
This month's editor's note is written by 2008's #1 competitor, Lynn Lammers of Redlands, Calif.