As a salon owner for more than 10 years, I have found myself in some uncomfortable situations—from confronting an employee with poor workmanship to taking a customer to small claims court to recover money form a bad check. But nothing unnerves me more than when a competitor walks through my salon door.
Veteran nail tech Shari Finger—owner of Finger’s Nail Studio in W. Dundee, III.—fields reader questions in the areas of salon management and workplace politics.