The Schedule Shuffle

Back-to-school means a lot of appointment-switching, but Maggie doesn’t mind.

Thinking Ahead

Maggie feels no pity for last-minute reschedulers.

Vacation Season

Maggie has a new strategy for taking time off.

Taking Time Off

How do you arrange your schedule and handle clients when you want to take a few weeks off?

Think About It

Maggie reflects on people’s lack of common sense.

People Done Lost Their Minds

Maggie and her fledgling employee Baby Bird are dealing with client scheduling drama.

Musical Appointments

I hate changing people around. From the git-go, I have always been likely to keep your appointment where you put it originally.

Crowdsourcing: Client No-Shows

This month we asked nail techs: How do you deal with client no-shows?

Preventing No-Shows and Late Arrivals

No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.