Can You Pass the PHAB Test?
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
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SEARCHMENUSEARCHPHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Our “Practice Now, Shine Later” series continues with another business building idea: host a holiday open house. It’s not too late. Really you can pull it together in a week. One of my employees Kimberly suggested
Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in
Welcome back to our “Practice Now, Shine Later” series. This series will be about several things to get us ready for the holidays. It will include some business practices as well as techniques to wow your
Practicing your pre-book offerings now is a great way to increase your pre-holiday service sales. It also makes that offering a very smooth one come the holiday season when it can most increase your books and
We’ve talked about how the holidays will be here before we know it. There are many steps that will help us to prepare for the busy holiday season. But we have to practice the skills now,
In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.
Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.
We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed
We have been talking about client events — how to host them and how to make your event successful. I have shared several ideas and event planning tips to get you thinking about your next event.
We're finishing our series on client events. We have covered so much over the last few weeks. Here are the final preparations to make your event a success.Station Set Up: Make sure that all of the
Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests
Preparing for a client event takes time and planning. So far, we have covered picking a date, selecting the event type, sending out invitations and getting employees to volunteer. The next step is to plan and set
I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon
I hope you have been enjoying our focus on loyalty programs and how to reward our clients. We have covered loyalty cards — a way to reward our clients for purchases, referrals, and pre-booking, etc. Last
I love the idea of the Top 100! That sounds like a great program to start in our salon as well, Jill. I love that this is a way to not only reward the guest for their
Thank you for your comments about the loyalty cards. Keep posting comments — Sandy and I love hearing from our readers. The past two posts were about loyalty cards and how we all have them floating