Word-of-Mouth Cuts Both Ways
They say that a happy customer will tell 10 people about you, but an unhappy customer will tell — well, according to YouTube's view counter for the runaway hit "United Breaks Guitars" — at least 3 million
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They say that a happy customer will tell 10 people about you, but an unhappy customer will tell — well, according to YouTube's view counter for the runaway hit "United Breaks Guitars" — at least 3 million
I think I've spent enough time describing the building I work in: built in 1923, big brick office building, five floors/six stories tall (secret, hidden "mezzanine" level adds a story, but not a floor). The upper
So one of my clients has opened a dance studio. This would ordinarily fall under the category of "stuff my clients do in their personal life that makes for interesting conversation but doesn't really involve me"
So this year was going along quite nicely and at an acceptable pace and then all of a sudden, somewhere along the line, I got it in my head to go back to calling myself a
What bee is in my bonnet this week? The repeat cancellations/reschedules. The clients who cancel their appointment with exactly 24-hours’ notice, reschedule for the following week or the week after that (whenever I can next fit
But what a great way to go, right? I'm talking about this explosion of nail art popularity, of course! Nail fashion and design is everywhere these days! From the amazing full couture styles that keep coming
The massage therapist next door is half Korean. In 40 years, she had never had a chance to meet her mother’s side of the family, so she recently took an actual vacation (she works 24/7) to
A few days ago, a dear friend and fabulous fellow nail tech posted a link on Facebook. The link is to an article ... errr, blog? I'm not sure what to call it, but it's titled,
Last week I was in Lowe’s. Talking to the cabinet guy, who didn't really seem to have a clue what I meant when I said I needed someone to make me a new manicuring table.While we
I hate having stuff on my desk. In a perfect world, my desk would look like Exhibit A (on your left). It would have pretty much nothing on it. Even when I'm working. Of course, that