No Time for Feet

On behalf of Rachael and myself, thank you Jill for the Kudos.  We have both worked very hard to implement some of these suggestions and it is very rewarding to see it paying off.  I am

Sharing Just the Right Amount

It has been quite a year for you, Jill. I know it must have been difficult to write honestly about how your highs and lows for last year. I am humbled and reminded how easily we can

Pre-Booking: Hitting the Numbers

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

Sharing Knowledge

Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon.  I completely agree will you Jill,

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Getting Holiday Gifting Just Right

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

Sanitation Solutions

Implement handling is an area that often has the most violations according to the state board inspector who comes in to visit us. In Washington we are required to use mostly single use items. There are

Simple Touches Keep Clients Coming Back

I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at

How We Handled Rachael’s Wedding

Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in