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In a perfect world you would never have an unhappy client. But like it or not, some day you'll have a tough customer who needs to be handled with diplomacy and tact. These 10 steps will help you through and teach you something in the process.
The sentence that we all dread to hear: “That’s great that you’re going on vacation—it’s not on my week is it?”
We’ve all had them and we’ll have more of them too, but we hold the power to turn a day that is spiraling out of control into a success. Before you let fists fly, take a breath and rise above.
Nail techs aren’t the only ones who can benefit from sticking to a code of conduct.
Sure, clients are a nail tech’s life source, and many times, a good friend as well. But no matter how much you love them, they can also get on your nerves—especially if they continuously show up late for appointments. From talking incessantly on cell phones to clients who can’t seem to relax, here are some techs’ client pet peeves.
No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.
You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.
If you think there’s nothing funny about the salon business, think again. NAILS ’readers recount some of their most unforgettable moments.
Maintaining a master standing appointment schedule will help eliminate scheduling errors and go a long way toward retaining a happy, committed clientele.
Filings gives news and tips for nail technicians.
