Just My Opinion: A Client’s Point of View
A client talks about her own perspective getting her nails done and what she'd like to see different.
by Nina Lenart
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A client talks about her own perspective getting her nails done and what she'd like to see different.
No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.
When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.
You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.
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Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.
Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.