So what was that I said previously about no drama? Hmmmm.

We now have what Heather and I are calling a "staff infection." I've introduced the entire team to coaching, tracking, and systems for success. I've encouraged their use of all these things and encouraged the owner to bring in outside education. So some people see me as the go-to girl for information and help with their problems, and then there is a lot of whisper in the breakroom regarding the changes and what some feel is becoming a dictatorship because rules are now in black and white, and being enforced. Somewhere in the middle, there I am, hoping that the whisper is not about me, and knowing the owner is going to confide in me regarding all of the changes, and everyone wants to know what I think! Augh! I understand both sides, but I'm booked, busy, and just want to hide in my nail room to chat with my awesome clients.

Heather has suggested putting perspective into all of this by being proactive instead of reactive. A suggestion box in the breakroom, or writing out issues by expressing how things make us feel before any meetings/appointments with coworkers, can give clarity about what the real problems are. Sometimes it's just miscommunication, and sometimes it can be a real problem that a defensive reaction would only fuel. By writing it down and taking the time to digest things, well thought out responses can prevail.

—Adrienne, nail tech