I feel like the success train isn't hurling down a mountain and out of control anymore! We are climbing up the mountain, and new people are coming on board every day. The entire salon has climbed aboard with open minds to coaching, scripts for the front desk, and tracking numbers. This has made the most immediate impact, not only in my business, but in everyone’s book. The turnaround has made some of the other staff members realize that, with time, having these systems in place will make us a force to be reckoned with. Instead of negative vibes, grouchy service providers, and everyone wanting to do their own thing, there’s consistency as a team, and excitement buzzing through the salon. The clients see the difference and are impressed.

I recently enjoyed a couple of events that I attended that were also promotions for the salon. I have attended a girls' night out at the consignment store next to us, My Girlfriends Closet, as well as a ribbon cutting for two new local businesses. My friend and client, Lynn Ward, opened her unique gift shop (finally), Blue Tiger, and we have a fab new coffee shop, Common Grounds. On top of that, we were the official salon backstage for "The Vagina Monologues" here at the community center. Whew! Exhausting! But it was a great whirlwind of activity, and our name is everywhere at the moment. 

—Adrienne, nail tech