Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff
Since Rachael is focusing on pre-books, I thought this should be the topic this week. I want to show you how pre-booking can affect salon congestion. When Summit Salon Consulting Group held seminars in Minneapolis, my salon
Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four
This week we're following up with onsite in-salon training at your salon with me. In last week's post, we talked about custom-designing your add-on menu and getting the nail department consistent with all services. This week,
I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing
I am a successful nail technician because of the many people who have shared their expert advice with me. I believe, as I mentioned in other articles, that passing it on is one of the best
When our salon first started implementing the Summit Salon coaching strategies, our cupboards throughout the salon looked much like Jill said — filled with a hodgepodge of products. Even on the hair side of the salon the
Product costs are a big contributor when it comes to making a department non profitable. As I stated in my last post,"Is Your Nail Department Profitable?", many owners have a lot of their money tied up in
I used to booth rent at the salon. However, the salon owner realized that type of business model wasn’t working very well and went to aSummit Salon seminar. She learned a ton of information there about
I’m so excited that we had several comments from the last article. Keep the comments coming — we love hearing from you! Thank you Kim, Lydian, Natasha, Helene, and Gerry for being brave and posting your
