Nails
MenuMENU
SearchSEARCH

Business

How did you build clientele as a new technician?

February 1, 1999

I ran an ad in the local newspaper offering a few specials, such as $19.95 for a full set. I also had fliers printed and put some on cars and hung some in local businesses.

Loree Knoblich

Loree’s Nail Shop (American Falls, Idaho)

After applying a full set on a new client, I’d offer her a free fill if she recommended two people for full sets.

Nancy Castro

The Golden Touch (Bakersfield, Calif.)

I wore dressy nail art on my nails and people would always stop me and say, “Wow, look at those nails. Where did you have them done?” Then I’d hand them a business card.

Roberta Rogers

The Spa at Nicholas Michaels (Northboro, Mass.)

My husband is in the military, so we move around a lot. To bring in new clients, I punch a hole in my business card and tie a lollipop to it with some pretty ribbon and we hand them out. Most people have a sweet tooth and will accept the treat.

Kristin Miller

Nail Artistry (Heidelberg Germany)

My friend was the only other nail technician in town and when she joined the Air Force, she recruited me to take over her job and clientele, so I had a ready-made following.

Jill St. Claire-Wright

Angel’s Salon  (Bowling Green, Ky.)

I would ask customers who were getting their hair done if they wanted a complimentary manicure. I’d find out which finger they used the most, then apply an acrylic overlay on that nail. I told them not to change their polish until they came in again. They were amazed at how well the polish adhered to the acrylic nail, and many of them became regular clients.

Connie Zemke

Aloha’s Hair and Body Care (Romeo, Mich.)

At the first salon I worked at, we all pitched in money to advertise on our local radio station. The exposure brought me many new clients.

Jamila Wright

Via the Internet

I started in a small salon with two other nail techs who already had an established clientele. When there was a call or a walk-in, I usually took the client. My lucky break came a year later when one of the techs retired and split her clientele between us.

Della Accardo

The Nail Palace (Clovis, Calif.)

I’d walk into local businesses and offer a complimentary full set to anyone who was interested. Also, during my first three months in business, I offered half-off on a client’s next fill for every referral she sent me.

Amy Robertson

The Perfect Touch (Lacey, Wash.)


More FAQ

What is the best way to handle cell phone abuse during a nail service?

What is the best way to handle cell phone abuse during a nail service? Some clients are on their cell phones four to six times during their service. It not only slows me down, but leaves room for contamination of the nail surface.... read more

Do you have a description of an independent contractor?

Do you have a description of an independent contractor?... read more

How do you deal with loud-talking coworkers?

I’m in a booth rental salon with five other techs. One of the techs talks so much and so loudly that I can’t concentrate on my work or on what my own clients have to say. When she’s not talking to her clients, she’s talking on the phone. She’s actually very sweet and I don’t want to hurt her feelings. What can I do?... read more

I'm feeling left out of salon socializing because I'm a nail tech. How do I get in with the "in crowd?"

I am the only nail tech in a small salon that has six hairstylists. The salon is in a remodeled house, so I am in my own room. Last Christmas, all the hairstylists dressed up and went out to a two-hour lunch and gift exchange and I was not invited. I found out about it only by accident. I was pretty upset and am wondering how I should handle the situation this year. Thank you for any advice you can give me.... read more

How do I get salon clients to leave their hands off my stuff?

I often come into work to find my thing spread all over my desk. It’s not the other techs. My table is near the hair area and when I’m not there, clients will sit and do their own nails while they wait for their color to process. They don’t just file, they put on tips and mess with my expensive brushes. The owner doesn’t think it’s a big deal, but I do. How do I get them to keep their hands off my stuff?... read more

A new client is unhappy about her service and is screaming at me! How do I handle that?

I had a call from a new client who was unhappy with her service. She complained that her manicure and pedicure took forever, that the price was too high, and that the polish was coming off.... read more

How do I handle a client who refuses to wash her hands before a service?

I have a client who has always given me grief because I make her wash her hands before beginning her service. She insists that every other salon she has ever been to (a lot) has told her NOT to wash her hands before her fill because the water will make her nails lift or give her fungus. She’s big gardener (no gloves) and now she has some lifting and embedded dirt. She’s had a few minor bacterial infections, which she thinks are fungus, and she insinuates that it’s she hand washing that’s the problem. How should I handle her? She drives me nuts.... read more

Why do all the misbehaved children seem to end up at my salon?

Why do all the misbehaved children seem to end up at my salon? Although I try to discourage parents from bringing their kids, I don’t have an outright rule against It. I have a sign that all children must remain with the parent at all times but they usually get loose and tough everything and leave their snacks and toys all over the place. I have no backbone so parents walk all over me. I don’t want kids in my salon, but I don’t want to be the bad guy. Plus I know some of my clients have no alternative. What should I do?... read more

How young is too young to get acrylics?

Sometimes parents bring 11- to 15- year-old kids into the salon to get a full set of acrylics. I really hate to put acrylics on them because they are so young. I refuse the service, but then my boss says to do it because they have the parents’ permission. Are three rules as to an age limit by the state boards? I fear the girls ripping one off while playing and then the parents coming back on me. Can I be held responsible for any damage that happens when they rip one off? Also how can I refuse the service in a nice way without upsetting my boss or the parent? Please help.... read more

How do I handle a tech who calls in sick all the time –and usually when I need her the most?

How do I handle a tech who calls in sick all the time –and usually when I need her the most?... read more

What are your best time-saving tips?

Readers share their great ideas, including having client do her own polish removal to simple ways to get polish bottles unstuck. ... read more

Reader to Reader: How do you keep yourself, you employees, and you salon safe?

How do you keep yourself, you employees, and you salon safe?... read more