Nails
MenuMENU
SearchSEARCH

Business

How do you get clients to use cuticle oil at home?

October 1, 1998

I tell my clients to leave some bottles of cuticle oil in places where they spend a lot of time. For instance, one in the bedroom on the nightstand, one in a drawer at the office, and one by the phone at home. I also tell them to apply cuticle oil while watching TV to give them something to do.-Nancy Dagostino, Xanadu Nail & Hair Salon, Basking Ridge, N.J.

I ask the client about her nightly routine, whether she washes her face or brushes her teeth — something she does every night. I’ll tell her to place her cuticle oil next to her facial care products or her toothbrush. This usually reminds her to use the oil.-Misty Hackathorn, C. W. Michael’s Hair & Nail Salon, Akron, Ohio

I suggest clients apply it when they get an urge to pick or bite their nails or after washing their hands. I also tell them to take their cuticle oil with them wherever they go and apply it while waiting in the car or in line at the check-out counter.-April Brown, JC Penney’s Styling Salon, Frederick, Md.

I use cuticle oil on the client throughout her service, and each time I apply it, I explain the different benefits. During the final application of the cuticle oil, I’ll ask the client if she has any questions about how to use it at home. Then, during her maintenance appointment, I’ll ask her if she’s regularly using her cuticle oil. This gives me an idea of whether she needs more information about it. Once a client understands the benefits of a product, she is sure to use it faithfully.-Alicia Bryant-Mayes, Body & Soul Salon, Denver, Colo.

Since I’m a firm believer in the phrase, “Seeing is believing,” I give first-time clients a complimentary bottle of cuticle oil. I explain the way it works and how to use it. The trick is to have them apply it on only nine nails. When they return, the tenth nail speaks for itself — showing signs of dryness and cracking. Once the client sees the results, she becomes a loyal user.-Melody Baker, Simply Nails, Whitesburg, Ky.

I work at a nail school where we teach the students the importance of home nail care. We tell them that if a client complains about dry cuticles, tell her the only way to solve the problem is to use cuticle oil daily, which helps lubricate and moisturize her cuticles.-Kimberly Kelly, The Nail Clinic School of Manicuring, Columbia, S.C.

I tell my clients to place their cuticle oil near their bed or by their alarm clock. By applying it before they go to bed, their cuticles get moisturized while they’re sleeping, and they don’t have to worry about touching things with oily fingers.-Ana Maria Manta, Nailize, Boca Raton, Fla.


More FAQ

What's The Best Thing You've Bartered Your Services For?

What's the best thing you've bartered your services for?... read more

How Young Of A Client Will You Service?

How young of a client will you service?... read more

How do you announce an increase in your service prices?

How do you announce an increase in your service prices?... read more

How do you handle your pet peeves about clients?

How do you handle your pet peeves about clients?... read more

How do you refuse a service yet keep the client?

How do you refuse a service yet keep the client?... read more

How do you keep waiting clients happy?

If my clients are waiting for a manicure, I offer them a free paraffin therapy. If my clients are waiting for fills, I offer them a bottle of nail polish or a small bottle of lotion or gel for free.... read more

What is your salon’s policy regarding children in the salon?

Our policy is: “Any children unsupervised will be sold as slaves.” This sign is on the table in my waiting area.... read more

What summer specials do you offer?

To ward off the summer slump, I run a pedicure promotion called “Do you dare to go bare…barefooted.” ... read more

How Do You Get Clients To Buy Retail Items?

How Do You Get Clients To Buy Retail Items?... read more

How Do You Encourage New-Client Referrals?

I offer my clients a choice of either free nail art, a free fill, or a free paraffin dip for every two new clients they refer.... read more

What's the key to retaining good nail technicians?

Among our readers' suggestions: be professional; offer a clean and stable work environment; have a salon manual outlining rules and procedures; offer paid vacations after the first year and add bonuses for perfect attendance.... read more

How Do I Politely Get To Business Right Away With A Talkative Client?

How do I politely get to business right away with a talkative client?... read more