Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader: Should the salon be closed on holidays?

February 7, 2012

I think salons should be closed on the big holidays (Christmas Eve, Christmas, Thanksgiving, etc.). I absolutely love what I do — no questions asked — but these are the times when I want to be with my family and money doesn’t matter.
Tiffany Johnson
Angie’s Salon & Day Spa, St. Joseph, Mo.

I offer appointments but say they must be booked with a deposit at least a week before. I don’t see the point in sitting and waiting, knowing that if the sun’s shinning clients will be out enjoying it and may forget about their appointment (hence the deposit). I do send a courtesy text so they don’t lose their appointment.
Chauntelle Cracknell
Beautiful Nails, Wareham, Dorset, England

I stay open. Those days are some of my busiest, and it would be a disservice to turn away that business. There are plenty of days during the year when a day off has much lower impact on the business.
Penny Lawler
Monaco Nail Artists, Auckland, New Zealand

I believe in being available to my clients as much as possible but also putting family first. My compromise is working all holidays with the exception of Christmas Eve, Christmas day, Thanksgiving day, and Easter Sunday. I don’t take every holiday off as an excuse to get an extra day off. However, family comes first and I have to draw the line somewhere.
Jade Sewell
Just Nails, Great Falls, Mont.

Salons should be closed on all major holidays. Salons could extend hours of operations up to three days before each holiday to accommodate clients.  Holidays should be enjoyed by all regardless of your profession.
Bernie Clark
Washington D.C.

We’re open on holidays since everyone else has the day off. It’s just common sense. We’re open on Sundays too, for the same reason.
Michelle Phoenix
Wet Paint Nail Spa, Cambridge, Mass.

Closed. People who have a full schedule don’t get much time off, and it’s a little much to work through holidays and have no personal time to ourselves or our families.
Lauren Scales
Graffiti Nail Bar, Memphis, Tenn.

Closed. I find that a lot of people book in, then end up cancelling.
Kara Milner
Polish!, Cobourg, Ontario, Canada

I used to be open the day before and after. But this year I prebooked all my clients around my schedule, and whatever dates didn’t work, I worked with theirs. I love my clients, but I need my family time and holidays too. I usually tell clients months before I plan time off so they are aware.
Amura Enciso
Divalicious Nails, Albuquerque, N.M.

Of course we should be available for our clients during some holidays. As an employee who once worked in the corporate world, I know firsthand how hard it can be to get in to have that perfect set of nails done by your favorite tech if the salon closes early. Yes we all want our holidays to be spent with our families but if we choose to be in the area of customer service then we should be willing to make the sacrifice to adjust our schedule so that our clients can come first.
Maria Trimmell
Star Treatment Nails, Wichita, Kan.

Illustration by Ajay Peckham

You Might Also Like:

10 Tips to Stay Sane This Holiday Season

Be Of Good Cheer (During the Holidays)

More FAQ

Do you have a description of an independent contractor?

Do you have a description of an independent contractor?... read more

How do you deal with loud-talking coworkers?

I’m in a booth rental salon with five other techs. One of the techs talks so much and so loudly that I can’t concentrate on my work or on what my own clients have to say. When she’s not talking to her clients, she’s talking on the phone. She’s actually very sweet and I don’t want to hurt her feelings. What can I do?... read more

I'm feeling left out of salon socializing because I'm a nail tech. How do I get in with the "in crowd?"

I am the only nail tech in a small salon that has six hairstylists. The salon is in a remodeled house, so I am in my own room. Last Christmas, all the hairstylists dressed up and went out to a two-hour lunch and gift exchange and I was not invited. I found out about it only by accident. I was pretty upset and am wondering how I should handle the situation this year. Thank you for any advice you can give me.... read more

How do I get salon clients to leave their hands off my stuff?

I often come into work to find my thing spread all over my desk. It’s not the other techs. My table is near the hair area and when I’m not there, clients will sit and do their own nails while they wait for their color to process. They don’t just file, they put on tips and mess with my expensive brushes. The owner doesn’t think it’s a big deal, but I do. How do I get them to keep their hands off my stuff?... read more

A new client is unhappy about her service and is screaming at me! How do I handle that?

I had a call from a new client who was unhappy with her service. She complained that her manicure and pedicure took forever, that the price was too high, and that the polish was coming off.... read more

How do I handle a client who refuses to wash her hands before a service?

I have a client who has always given me grief because I make her wash her hands before beginning her service. She insists that every other salon she has ever been to (a lot) has told her NOT to wash her hands before her fill because the water will make her nails lift or give her fungus. She’s big gardener (no gloves) and now she has some lifting and embedded dirt. She’s had a few minor bacterial infections, which she thinks are fungus, and she insinuates that it’s she hand washing that’s the problem. How should I handle her? She drives me nuts.... read more

Why do all the misbehaved children seem to end up at my salon?

Why do all the misbehaved children seem to end up at my salon? Although I try to discourage parents from bringing their kids, I don’t have an outright rule against It. I have a sign that all children must remain with the parent at all times but they usually get loose and tough everything and leave their snacks and toys all over the place. I have no backbone so parents walk all over me. I don’t want kids in my salon, but I don’t want to be the bad guy. Plus I know some of my clients have no alternative. What should I do?... read more

How young is too young to get acrylics?

Sometimes parents bring 11- to 15- year-old kids into the salon to get a full set of acrylics. I really hate to put acrylics on them because they are so young. I refuse the service, but then my boss says to do it because they have the parents’ permission. Are three rules as to an age limit by the state boards? I fear the girls ripping one off while playing and then the parents coming back on me. Can I be held responsible for any damage that happens when they rip one off? Also how can I refuse the service in a nice way without upsetting my boss or the parent? Please help.... read more

How do I handle a tech who calls in sick all the time –and usually when I need her the most?

How do I handle a tech who calls in sick all the time –and usually when I need her the most?... read more

What are your best time-saving tips?

Readers share their great ideas, including having client do her own polish removal to simple ways to get polish bottles unstuck. ... read more

Reader to Reader: How do you keep yourself, you employees, and you salon safe?

How do you keep yourself, you employees, and you salon safe?... read more

Reader to reader: Do you guarantee your work?

NAILS readers share advice on guaranteeing their work, everything from time limits to client education. ... read more