Nails
MenuMENU
SearchSEARCH

Business

Reader to Reader: What's the right amount of input to give a client with regard to her nail look?

July 8, 2011

I like to show my clients the colors that are popular on the runways and the new products that I offer in my salon first as well as what the current trends are. I have a young clientele and staying fresh is important to them. Once I have talked up the latest styles and trends they usually will suggest something similar for themselves and that way I’ve let them make their own decisions and I get to apply a little of my own artistic flair.
Joy Kimble
Chix Nails by Joy, Dayton, Texas

The trust my clients have in my abilities is such a compliment. They usually give me carte blanche to create fun and ­exciting nails personally for them.
Cherie Plank
Simply Polished, Fort Morgan, Colo.

I ask what shape and length and what color they are thinking of. After that I take the reins.
Christie Gibson
Christie’s Nails, Ocean View, Hawaii

I give my clients what they want. If they don’t know what they want then I make suggestions.
Amy Cerioni
Aqua Essentials Day Spa & Salon, Madera, Calif.

It depends on the client. Most of my ­clients ask what’s new and what I can create for them that’s unique and fun. I do have a few clients who want full ­control of the design on their nails. Even if I suggest something, they feel the need to put their own twist on the design.
Robyn Schwartz
Polished & Pampered Hair & Esthetics, Grand Forks, British Columbia, Canada

It varies depending on the client’s ­personality. If she is receptive to my ­opinion, then I give it. But I don’t want to push her into a style she doesn’t like. Thankfully there are very few nail styles that are “out of date” per se. For important events like weddings and proms, I think a professional opinion should always matter.
Bri McCloud
Cloud Nine Nails, Athens, Tenn.

For new guests, I ask them about the length and shape they prefer. I also ask about what they do with their hands. For instance, if the client works on a computer all day, I’ll suggest a square/squoval shape for strength. I’ll then shape one fingernail and ask the client if that’s what she had in mind before I proceed. Even if I don’t personally like what the client has asked for, I’ll make the best-looking “ugly” nails that she will love!
Laura Moore
Tocaloma Spa and Salon, Phoenix

As much as they can handle — they are wearing the nails, but they are also telling people you did them. I’m game for helping them pick a color, a shape, length, everything! That’s the whole point of the consultation.
Holly L. Schippers
FingerNailFixer, Bussey, Iowa

I suggest what would look good but ­clients tend to take several appointments to change what they’re used to. Often the ladies who wear long square harsh nails let me round the corners first, then reduce length, then on the third visit they fall in love with their ­natural-looking, longer-lasting nails.
Amy Taylor
Pearl and Flamingo, Weymouth, Dorset, United Kingdom

Illustration by Ajay Peckham

More FAQ

What can you tell me about Yelp?

What can you tell me about Yelp? Are there any tricks? Should I just ask clients to post reviews?... read more

How important is it that I work for somebody else first before I open my own place?

I am graduating from nail school in a few weeks. I have always wanted to have my own salon. How important is it that I work for somebody else first before I open my own place?... read more

Where will I get the most bang for my buck when it comes to advertising on a budget?

Where will I get the most bang for my buck when it comes to advertising on a budget?... read more

Reader to Reader: If your salon was on fire and you had time to grab three things, what would they be and why?

If your salon was on fire and you had time to grab three things, what would they be and why?... read more

Reader to Reader: Should you communicate with clients via cell phone text message?

Should you communicate with clients via cell phone text message? Why or why not?... read more

I’m thinking of offering a service deal on Groupon or a similar group deal site and I’m wondering what I should know in advance.

I’m thinking of offering a service deal on Groupon or a similar group deal site and I’m wondering what I should know in advance. Are there any downsides? Can I expect to get repeat business from it? ... read more

Reader to Reader: Are DIY nail products good or bad for the professional industry?

Are DIY nail products (available to the general public) good or bad for the professional industry? And why?... read more

Reader to Reader: What’s the one thing in your salon you should throw away but probably never will?

What’s the one thing in your salon you should throw away but probably never will?... read more

I’m thinking about doing a client survey. What questions should I include and what’s the best way to go about it?

I’m thinking about doing a client survey. What questions should I include and what’s the best way to go about it? ... read more

Reader to Reader: Is it OK to date a client? Why or why not?

Is it OK to date a client? Why or why not?... read more

How do I get a small business loan to open my own nail salon?

How do I get a small business loan to open my own nail salon? I keep getting turned down; how do I get someone to take that chance and believe in me?... read more

Reader to Reader: How are general cleaning duties delegated and enforced at your salon?

How are general cleaning duties delegated and enforced at your salon?... read more