Q & A: Retail Strategy
I’d appreciate it if you could elaborate on your statement about how services cover your overhead, but retail is for profit. What is your retail strategy?T Robbie, co-owner: Retail is key for us. As an OPI concept
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I’d appreciate it if you could elaborate on your statement about how services cover your overhead, but retail is for profit. What is your retail strategy?T Robbie, co-owner: Retail is key for us. As an OPI concept
What procedures and materials will you use when doing an “ultimate” manicure and pedicure that makes that service level different from the “essential” ones? Ellen Marie Hi Ellen Marie, The “ultimate” nail services will be our highest service
I love reading your blog. How can I see more of the salon blueprints?Lee Hi Lee, Thanks for your compliment. To see all the salon’s blueprints and renderings, just click on Photo Gallery in the lefthand column. There I’ve
I’ve never heard of a nail bar before. It’s a nice idea; is it a free service?Cecilia Hi Cecilia, The nail bar isn’t a free service, but it is an easy way for a customer to have their
Bringing more men into the client-mix may mean facing some unique situations. How we handle sticky or potentially uncomfortable situations can mean the difference between keeping and losing clients. We went to Tammi Regan, Daphney Schaffer, Kelly Williamson, and Nyree Matthews for some practical, expert advice about some awkward situations that happen all too frequently.
I was wondering if you could give me an example of a good termination policy. I’ve read policies before that state they reserve the right to terminate your employment for no reason. Would you consider this
Is there a wall between every manicure table? If so, how tall are they? This will be interesting because it’s like having a private service. Some clients don’t like to be seen by others but the odors
Tipping has always been a sticky subject in the beauty industry. With mixed messages on whom and how much to tip, consumer tipping behavior varies widely. To curb that variance, some spas instituting automatic gratuities and service charges.
My partner and I have been salon owners for 19 years, and we’ve finally wizened up and have been working on our salon policy, guidelines, and procedures.There seems to be so much to get through; I’m
A picture is worth a thousand words so display nail art photographs at your station.