How Do You Work When You’ve Lost Your Voice?
Here is a story from Iowa nail professional Melissa Finch, who managed to work in the salon without a voice!
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SEARCHMENUSEARCHHere is a story from Iowa nail professional Melissa Finch, who managed to work in the salon without a voice!
Blogger Holly Schippers recently offered up a series of 12 social media images designed to educate the public about nail health, salon safety, and common misconceptions about nails. Feel free to share them with the hashtag #IAMLICENSED.
In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!
At the end of the day, consumer education is going to make or break us all.
Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.
To check whether your salon website is usable and attracts clients on mobile devices, Salon Guru's Phil Evans has some advice.
I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
How many people call your salon each day to ask about the price of a particular service and never get on the books? According to Tammy Dennis of Infinity Luxury Salon, the key is to build a relationship with the caller by asking questions.
Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.
This month we asked nail techs: How do you deal with clients who tip poorly or not at all? Do you give them a different level of service? Why or why not?
What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.
Show clients the positive side of the salon industry which consists of clean, quality services.
Maggie doesn’t hesitate to confront clients about past sins.
We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.
To handle constant complainers, keep your wits about you.